PRIVACY

We collect the following types of personal information: • Identifiers: Name, email address, phone number, mailing address, username, IP address. • Commercial Information: Transaction history, purchase details, and service usage. • Internet or Network Activity: Browsing history, device identifiers, cookies, and log data. • Geolocation Data: Approximate or precise location when allowed. • Employment or Educational Information: If applicable, for job applicants or business relationships. If you purchase Touchstone Electric's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We may gather additional personal or non-personal information in the future. Information about your computer hardware and software may be automatically collected by Touchstone Electric. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Touchstone Electric website. Touchstone Electric encourages you to review the privacy statements of websites you choose to link to from Touchstone Electric so that you can understand how those websites collect, use and share your information. Touchstone Electric is not responsible for the privacy statements or other content on websites outside of the Touchstone Electric website.

We collect information in the following ways: • Directly from you: When you sign up, make a purchase, submit inquiries, or interact with our services. • Automatically: Through cookies, tracking technologies, and log files when you visit our website or use our services. • From Third Parties: Partners, service providers, or publicly available sources.

We use your data for the following purposes: • To provide, improve, and personalize our services. • To communicate with you regarding your account, transactions, or updates. • To comply with legal obligations and protect against fraud or security risks. • To conduct research and analytics for business improvement. • To send promotional materials (with opt-out options). When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. Touchstone Electric collects and uses your personal information to operate its website(s) and deliver the services you have requested. Touchstone Electric may also use your personally identifiable information to inform you of other products or services available from Touchstone Electric and its affiliates. Touchstone Electric may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Touchstone Electric may keep track of the websites and pages our users visit within Touchstone Electric, in order to determine what Touchstone Electric services are the most popular. This data is used to deliver customized content and advertising within Touchstone Electric to customers whose behavior indicates that they are interested in a particular subject area. Touchstone Electric will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Touchstone Electric or the site; (b) protect and defend the rights or property of Touchstone Electric; and, (c) act under exigent circumstances to protect the personal safety of users of Touchstone Electric, or the public.

We do not sell personal data. However, we may share information: • With Service Providers: For payment processing, analytics, and customer support. • For Legal Compliance: To comply with law enforcement or regulatory requirements. • With Business Partners: When necessary for partnerships or mergers (with notice). Touchstone Electric does not sell, rent or lease its customer lists to third parties. Touchstone Electric may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Touchstone Electric may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Touchstone Electric, and they are required to maintain the confidentiality of your information.

Depending on your state of residence, you may have the following rights: • Access & Portability: Request a copy of your personal data. • Correction: Request corrections to inaccurate information. • Deletion: Request the deletion of your personal data (subject to legal retention obligations). • Opt-Out of Sale/Sharing: We do not sell your data, but you may opt out of targeted advertising. • Limit Data Processing: Restrict certain data processing activities. To exercise your rights, contact us at info@touchstoneelectric.com or call 855-502-2244.

We implement reasonable security measures to protect your data. Your information is retained only as long as necessary for business, legal, and compliance purposes.

Our services are not intended for children under 13 (or under 16 in certain states). We do not knowingly collect data from minors.

We may update this Privacy Policy periodically. Changes will be posted with a revised effective date.

Touchstone Electric welcomes your questions or comments regarding this Statement of Privacy. If you believe that Touchstone Electric has not adhered to this Statement, please contact Touchstone Electric at: Touchstone Electric 1201 Four Lakes Dr, Matthews, NC 28105 Email Address: info@touchstoneelectric.com Telephone number: 855-502-2244

You agree to receive text messages from Touchstone Electric; Reply STOP to opt out; Reply HELP for help; Message frequency varies; Message and data rates may apply; Carriers are not liable for delayed or undelivered messages. We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Touchstone Electric by contacting us here: Email: info@touchstoneelectric.com Phone: 855-502-2244

The Touchstone Electric website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Touchstone Electric pages, or register with Touchstone Electric site or services, a cookie helps Touchstone Electric to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Touchstone Electric website, the information you previously provided can be retrieved, so you can easily use the Touchstone Electric features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Touchstone Electric services or websites you visit.