Whole-House Surge Protector Installation in Charlotte, NC

Touchstone Electric’s Charlotte branch (based in Matthews) completed a whole-house surge protection project for homeowner Kendra Dodds in Charlotte, NC. On February 11, 2025, our technician Ben Lively installed two panel-mounted surge protective devices (SPDs) at the home’s main electrical panel to help shield appliances and electronics from damaging voltage spikes.

This service falls under our Panels & Service Upgrades and Whole-House Surge Protection offerings for the Charlotte, NC area.

What the Installation Included

We installed two whole-house surge protectors at the main electrical panel to divert excess voltage safely to ground before it can travel through the home’s wiring. Installing SPDs at the service entrance offers a critical first line of defense against:

Lightning-related surges and nearby strikes
Power grid fluctuations and utility switching
Inrush surges from large appliances cycling on and off

By reducing repeated surge exposure, the system helps extend the lifespan of sensitive electronics and major household appliances.

Warranty and Covered Equipment

The installed surge protection includes a $100,000.00, 10-year warranty against damage to your home appliances in the unlikely event of failure when protected by a properly connected BoltShield SPD. Please note the following important terms:

Claims are secondary to your existing insurance policy.
Direct lightning strikes are excluded from coverage.

“Covered Equipment” includes household appliances such as:

Washer and dryer
Refrigerator and freezer
HVAC unit located inside the house
Trash compactor and dishwasher
Garbage disposal
Stove, and a stove with a built-in microwave oven

Not covered: Security systems and medical equipment are specifically excluded.

Why Charlotte Homeowners Choose Touchstone Electric

Local expertise: Serving Charlotte from our Matthews branch with solutions tailored to regional weather and grid conditions.
Panel-focused approach: Installation at the main panel for whole-home coverage and better protection than plug-in strips.
Code-conscious workmanship: Neat, professional mounting and wiring practices for dependable performance.
Clear guidance: We explain device placement, maintenance basics, and warranty highlights so you know exactly what’s protected.

Signs You May Need Whole-Home Surge Protection

Your neighborhood experiences frequent thunderstorms or grid fluctuations
LED bulbs, chargers, or power strips fail more often than expected
You rely on major appliances and HVAC systems daily
You want a stronger, panel-level defense beyond plug-in surge strips

Project Outcome and Homeowner Feedback

For Kendra’s Charlotte home, our team installed dual SPDs at the main electrical panel for broad coverage across the home’s electrical system. The result is a robust first line of defense for everyday appliances and electronics.

The homeowner praised our service with a positive review following completion.

Serving Charlotte, NC

If you’re in Charlotte and want to protect your home from power surges, Touchstone Electric can help with assessment and installation at the main panel. Our Charlotte team in Matthews is ready to assist with whole-house surge protection and other panel and service upgrades.