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Whole-House Surge Protection in Matthews, NC
Touchstone Electric’s Charlotte branch completed a whole-home electrical safety upgrade for homeowner Pat Andrews in Matthews, NC. Led by technician Chris Rogers, this project combined a new whole-house surge protector with a thorough panel rejuvenation to improve safety, reliability, and long-term performance of the home’s electrical system.
What We Completed for Pat Andrews
Our team installed a premium whole-house surge protector at the main electrical panel. This device safely diverts excess voltage to ground during power surges caused by lightning nearby, utility grid fluctuations, or large appliances switching on and off. The result is better protection for sensitive electronics and extended lifespan for household equipment.
We also performed a detailed panel rejuvenation under our Panels & Service Upgrades category to ensure the system is clean, tight, and operating as designed:
- Vacuumed and cleaned the electrical panel interior.
- Re-tensioned loose connections at lugs and breaker terminals.
- Verified proper separation of ground and neutral bars with one conductor per lug.
- Inspected for moisture and re-sealed openings to help prevent arcing and keep pests out.
- Confirmed correct voltage from the power provider.
- Applied antioxidant compound on conductors where needed.
- Tested AFCI and GFCI breakers with customer consent.
As a new member, the customer received an 8% discount on the subtotal for this visit.
Warranty and Coverage Notes
This whole-house surge protector includes a $100,000 warranty for 10 years on covered equipment, offering strong peace of mind for Matthews homeowners. Important details include:
- Claims are secondary to the home’s existing insurance policy.
- Direct lightning strikes are excluded.
- Covered equipment (when protected by a properly connected Boltshield SPD) includes:
- Major appliances: washer, dryer, refrigerator, freezer, dishwasher, trash compactor, garbage disposal, stove, and built-in microwaves.
- HVAC equipment located inside the house: furnace, air handlers, and evaporator coils.
- Electrical system components: wiring, outlets/switches, and breakers.
- Hard-wired devices: ranges, landscape lighting, and home lighting.
- Security systems and medical equipment are not included.
This installation also supports our Whole-House Surge Protection service category, designed to help safeguard your entire home from routine and severe power disturbances.
Why Matthews Homeowners Choose Us
From precise workmanship to clear communication, our Charlotte-based team is focused on safe, code-compliant solutions that protect your home’s power. A well-installed surge protector paired with a rejuvenated panel helps prevent nuisance breaker trips, reduces wear on electronics, and provides a cleaner, safer electrical foundation for your everyday life.
We appreciate the local support we receive in Matthews. After completion, Pat Andrews shared a positive Google review about the experience. Read it here: See the customer review on Google.
Serving Matthews, NC with Expert Electrical Upgrades
If you’re in or around Matthews and want whole-home surge protection or a professional panel rejuvenation, Touchstone Electric is ready to help. Our licensed electricians bring the same care and attention to every home we service—ensuring safer power, longer equipment life, and peace of mind.
Project completed: July 21, 2025 | Service area: Matthews, NC | Branch: Charlotte