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Whole-House Surge Protection in Matthews, NC
Our Charlotte branch completed a Panels & Service Upgrades project in Matthews, NC for homeowner Matthew Ryan. On June 6, 2025, technician Christian Cedillos installed dual whole-house surge protection and added a hardwired smoke/CO detector to elevate safety, reliability, and code compliance throughout the home.
What We Installed
- Two whole-house surge protectors: Installed at the main electrical panel to divert excess voltage safely to ground, helping prevent damage from lightning-related surges, utility fluctuations, and motor-driven equipment cycling on and off.
- Hardwired smoke/CO detector: New combination alarm installed using the home’s existing wiring to improve life-safety coverage and interconnection.
- Custom service discount applied: A whole-number discount was provided for services on this visit.
This upgrade helps protect sensitive electronics and major appliances while extending the lifespan of your home’s electrical system components.
Why Whole-House Surge Protection Matters
- Blocks damaging voltage spikes: Shields your home from surges caused by storms, grid switching, and large appliance startups.
- Protects your investment: Helps prevent costly failures to HVAC equipment, appliances, and electronics.
- Improves system reliability: Reduces nuisance damage that can degrade components over time.
- Complements point-of-use protection: Adds a first line of defense at the panel for whole-home coverage.
$50,000 10-Year Warranty Details
Each surge protector includes a $50,000 equipment coverage, 10-year warranty in the unlikely event of failure. Key terms noted on this project:
- Claims are secondary to your existing homeowner’s insurance policy.
- Direct lightning strikes are excluded.
- “Covered Equipment” includes:
- Washer, dryer, refrigerator, freezer
- HVAC unit located inside the house
- Dishwasher, garbage disposal, stove
- Wiring, outlets/switches, and electrical system components (including breakers)
- Hardwired appliances/devices such as built-in microwaves, furnace, air handlers, evaporator coils, hardwired ranges
- Landscape lighting and home lighting
- Security systems and medical equipment are not included and are specifically excluded.
- Coverage applies when protected with a properly connected Boltshield SPD.
This layered protection helps ensure the home’s essential systems are safeguarded against everyday surges as well as larger transient events.
Local Matthews Expertise You Can Trust
As a Matthews service team backed by our Charlotte branch, Touchstone Electric provides code-compliant installations, clear communication, and clean workmanship on every visit. For this project, Christian focused on a neat panel installation, proper bonding/grounding pathways for surge diversion, and a reliable interconnect for the new smoke/CO alarm.
Customer Feedback
Matthew Ryan praised our work with a Google review. You can read it here: View Matthew’s Google review.
Need Surge Protection in Matthews, NC?
If you’re upgrading panels, adding sensitive electronics, or want peace of mind before storm season, our team can design and install whole-house surge protection and life-safety devices that fit your home. Contact our Matthews service team at Touchstone Electric to schedule an assessment and get reliable protection with clear, straightforward options.