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Project overview
Touchstone Electric completed a Whole-Home Surge Protection installation for Karen Miller in Asheville, NC. On 2026-05-05, our Asheville team installed a 36kA surge protective device at the main electrical panel to help safeguard the home’s electrical system, appliances, and sensitive electronics from damaging voltage spikes. This service falls under our Panels & Service Upgrades and Whole-House Surge Protection offerings.
What we installed and how it protects your home
Technician Aaron Smith installed a 36kA whole-house surge protector at the main panel. The device continuously monitors incoming power and, when it detects a surge, it diverts excess voltage safely to ground before it can travel through your home’s wiring.
- Primary threats addressed: lightning-related spikes, power grid fluctuations, and brief surges caused by large appliances cycling on and off.
- Whole-home defense: protection starts at the main panel, helping shield branch circuits, connected receptacles, and hardwired equipment.
- Long-term value: reducing routine surge exposure can help extend the lifespan of appliances and electronics by limiting cumulative stress on internal components.
This panel-level approach helps protect everyday essentials throughout the house—an important step for homes in the Asheville, NC service area that want reliable, broad coverage against voltage events.
$10,000, 3-year limited warranty information
The installed Surge Protector - $10k / 3yr includes a manufacturer-backed limited warranty offering up to $10,000 in coverage for a 3-year term in the unlikely event of failure. The warranty terms provided with this project include the following highlights:
- Claims process: All claims will be secondary to your existing insurance policy.
- Exclusions: Direct lightning strikes are excluded.
- Covered Equipment (when protected with a properly connected Boltshield SPD):
- Washer and dryer
- Refrigerator and freezer
- HVAC unit located inside the house
- Trash compactor, dishwasher, garbage disposal, and stove
- Wiring, outlets/switches, and electrical system components (including breakers)
- Hardwired appliances/devices such as built-in microwaves, furnace, air handlers, evaporator coils, hardwired ranges, landscape lighting, and home lighting
- Specifically excluded: Security systems and medical equipment.
Please review the full warranty documentation for complete terms and conditions specific to your installation.
Job details and customer experience
Completion date: 2026-05-05
Technician: Aaron Smith
Following the installation, Karen Miller praised our team with a positive review. We appreciate the trust placed in Touchstone Electric and are proud to provide dependable surge protection solutions for homeowners in Asheville, NC.
Why homeowners in Asheville choose whole-house surge protection
- Comprehensive coverage at the source: Installing protection at the main panel helps guard multiple circuits and devices at once.
- Helps protect sensitive electronics: TVs, computers, smart devices, and modern appliances are especially vulnerable to transient surges.
- Pairs well with panel upgrades: As part of our Panels & Service Upgrades category, surge protection complements electrical improvements and modernization projects.
Our Hendersonville-based team serves the greater Asheville area through our Asheville business unit, bringing local expertise to whole-home protection needs.
Serving Asheville, NC with reliable surge protection
If you are considering a whole-house surge protector in Asheville, NC, our team can install a properly sized device at your main panel to help protect critical equipment and electronics. We offer end-to-end service—from evaluation and selection to professional installation—so your home gains dependable, panel-level protection against unexpected voltage spikes.
Looking to upgrade your electrical system further? Touchstone Electric also provides solutions in our Panels & Service Upgrades category to support safe, future-ready power for your home.