Project: 200A Electrical Panel Replacement & Surge Protection
Location: Charlotte, NC
Completed: February 11, 2026
Customer: Duke Energy - Allumia
Touchstone Electric’s Charlotte team (based out of our Matthews branch) completed a full 200-amp panel upgrade with integrated surge protection for a property in Charlotte. This service brought the electrical system up to current code requirements, improved safety and reliability, and set the home up for future expansion.
What We Upgraded
Our licensed electricians removed the outdated equipment and installed a new indoor 200A aluminum main panel. We properly grounded and bonded the new panel, reconnected the service-entrance conductors, and neatly re-terminated and labeled the existing branch circuits. A panel-mounted surge protector with a $10k warranty was added to provide whole-home surge protection.
Power was safely disconnected during the swap. To keep essential needs covered, we made a generator available for limited power usage throughout the outage. All work included permitting and inspection coordination in Charlotte.
Installed Components and Breaker Configuration
As part of the upgrade, our team installed and configured the following standard breakers to match the home’s loads and ensure safe operation:
- 3 × 30A standard double-pole breakers (typical for dryers, water heaters, condensers, spas, or EV chargers)
- 8 × 15A standard breakers (common for lighting and general branch circuits)
- 4 × 20A standard breakers (often used for small-appliance circuits)
- 1 × 60A standard breaker (commonly used for ranges, furnaces/air handlers, small subpanels, or EV charging)
All circuits were tested and labeled so the homeowner has a clear, easy-to-read panel directory for future reference.
Code Compliance, Permits, and Inspection
This Charlotte panel replacement was completed to current code standards, with attention to NEC 2020 requirements now being adopted by local inspectors. We handled the full permitting and inspection process for a smooth, compliant upgrade.
AFCI note: Some jurisdictions require upgrading certain breakers to AFCI under NEC 2020. Adding AFCI protection can expose preexisting wiring issues (such as shared neutrals), which may cause immediate nuisance tripping. In those cases, diagnosing and separating shared neutrals can require additional investigative time, including opening fixtures on affected circuits to locate the issue.
Protection and Warranties
The new panel includes a 20-year transferable warranty, providing peace of mind for current and future owners. The installed surge protector adds an extra layer of defense against voltage spikes and carries a $10k warranty. For clients considering premium longevity, Touchstone Electric also offers a Copper Panel installation option with a 50-year warranty.
PowerCare Membership Benefits
This project activated our PowerCare Membership, delivering ongoing value:
- Lifetime Craftsmanship Warranty on our workmanship
- $0 Yearly Safety Check (test safety devices, inspect main equipment and panel, test GFCIs and disconnects)
- $0 Annual Panel Tune-Up (re-tension lugs and breaker terminals, re-apply antioxidant, perform voltage variance test, clean and reseal as needed)
- $0 Dispatch Hold if you need us to come back out and assess a concern
Your Local Charlotte Panel Upgrade Specialists
Technicians Theo Coetsee and Robert Sloan led this upgrade for our Charlotte unit. If you’re planning a 200A service upgrade, electrical panel replacement, or surge protection in Charlotte, our Matthews-based team is ready to help with safe, code-compliant solutions.
Customer Feedback
Our customer praised our team for this project. Read their review here: View Google Review
