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26kW Whole‑Home Generator Installation in Matthews, NC
Touchstone Electric completed a 26kW automatic whole‑home generator installation for homeowner Robert Zienert in Matthews, NC, serviced by our Charlotte branch. The project was finished on January 13, 2025, by technicians Steve Goheen and Ben Lively. This turnkey solution delivers reliable backup power with seamless switchover during outages, tailored for Matthews homes.
The installation falls under our Whole‑Home Generators and Whole‑Home Generator Installation services, designed to keep essential systems running without interruption when utility power fails.
Scope of Work and Inclusions
We provided a complete, code‑compliant installation with the following components and services:
- 26kW generator sized for whole‑home coverage
- Automatic Transfer Switch (ATS) for hands‑free switchover
- Factory pad for stable, level mounting
- Load‑shed module to intelligently manage high‑demand circuits
- Up to 50 feet of feeder and conduit for a neat, durable electrical run
- Electrical permitting and inspection coordinated by our team
- Fuel hookup coordination with a subcontracted plumber (Natural Gas or Propane from the existing supply)
Important notes for this project:
- Some drywall may need to be cut during installation. Touchstone Electric is not responsible for drywall repairs.
- Touchstone Electric is not responsible for ongoing equipment servicing after installation.
How an Automatic Whole‑Home Generator Protects Your Home
With an ATS, the system detects a power outage and transfers your home to generator power automatically—no manual startup required. When utility service returns, it safely switches back and the generator cools down and shuts off.
The included load‑shed module prioritizes essential circuits and manages large loads (such as HVAC or well pumps). This helps prevent overloads, supports longer runtimes, and keeps critical systems powered during extended outages common to storm seasons in Matthews.
Our Matthews Installation Process
- Site assessment and sizing: Verify electrical demand, location, clearance, and code requirements.
- Pad placement and conduit routing: Set the pad and route a clean, protected feeder path.
- ATS integration: Wire and configure the automatic transfer switch for seamless operation.
- Load management setup: Program the load‑shed module to protect critical circuits.
- Fuel coordination: Subcontracted plumber connects natural gas or propane from the existing supply.
- Startup and testing: Perform full operational checks and verify safe, reliable performance.
- Inspection and handoff: Arrange electrical inspection and walk the homeowner through system basics.
Added Value: PLATINUM Home Safety Membership
This project included our Annual Home Safety Member – PLATINUM plan, which begins with a comprehensive Home Safety Inspection:
- Panel inspection: voltage readings, bus bar condition, bonding, and sealed KOs
- Test whole‑home surge protection and service disconnects
- Inspect main electrical service: meter base, feeders, water intrusion, riser/weatherhead, and grounding
- Verify Smoke/CO detectors, security, and camera system power
- Inspect HVAC and major appliance disconnects
- Test GFCI protection
PLATINUM member perks include:
- Battery replacement for smoke detectors (up to 10 ft ceilings)
- Upgrade to 8‑year warranty on all work performed by Touchstone Electric
- 8% discount on today’s work (max $500 discount)
- $0 dispatch to your home for any reason
- $0 diagnostic for electrical issues
Local Expertise in Matthews, Backed by Our Charlotte Team
As a Matthews‑area homeowner, you benefit from a local team that handles permitting, inspections, and coordination with fuel professionals—backed by the resources of our Charlotte branch. We prioritize clean workmanship, code compliance, and a smooth experience from estimate to final inspection.
After completion, Robert Zienert praised our team with a review, reflecting our commitment to reliable service and clear communication for generator projects across Matthews, NC.
If you’re considering a whole‑home generator installation in Matthews, we’re ready to help design a system that meets your power needs and budget, with professional integration of the ATS, load management, and permitting from start to finish.